{"id":334,"date":"2025-02-07T18:39:30","date_gmt":"2025-02-07T18:39:30","guid":{"rendered":"https:\/\/hondapowertools.com\/?page_id=334"},"modified":"2025-06-17T13:27:16","modified_gmt":"2025-06-17T13:27:16","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/hondapowertools.com\/en_au\/return-policy\/","title":{"rendered":"Shipping & Delivery Return policy"},"content":{"rendered":"
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<\/b>Shipping and Return Policy<\/span><\/b><\/h3><\/div>\n\n

Shipping and return Policy for Honda Power Equipment
\nLast Updated December 12, 2024
\nThank you for shopping at Honda Power Equipment. We strive to deliver your order reliably and efficiently. Please review our policy below to understand shipping timelines, costs, and procedures.
\nShipping Destinations
\nWe currently ship to the following regions:
\n\u2022\tContiguous United States (all 48 states)
\n\u2022\tAlaska, Hawaii, and U.S. Territories: [Specify if supported, additional fees, or restrictions]\n\u2022\tInternational Shipping: [State if unavailable or list supported countries with fees]\nWe do not ship to P.O. boxes or APO\/FPO addresses due to product size\/weight restrictions.
\nOrder Processing & Handling Time
\n\u2022\tOrders are processed within 1\u20133 business days (excluding weekends\/holidays) after payment confirmation.
\n\u2022\tHeavy equipment orders (e.g., generators, pumps, mowers) may require additional 3\u20135 business days for processing due to freight coordination.
\n\u2022\tYou will receive an email with tracking information once your order ships.
\nShipping Methods, Costs & Delivery Times
\nShipping costs and speeds vary by product size\/weight and destination. Below are estimated timelines (business days):
\nShipping Method\tCost\tDelivery Time
\nStandard Ground\t[e.g., “$9.99” or “Free over $99”]\t3\u20137 business days
\nExpedited\t[e.g., “$24.99”]\t2\u20133 business days
\nFreight Shipping\t[Quote-based or “$149+”]\t5\u201314 business days*
\n*Freight shipments require appointment scheduling for delivery. A carrier will contact you directly.
\nNotes:
\n\u2022\tRemote\/Rural Areas: May incur extended delivery times or additional fees.
\n\u2022\tHazardous Items (e.g., fuel tanks): Ship via ground only; cannot expedite.
\nInternational Shipping
\n[Customize based on your capabilities]:
\n“We currently ship to Canada and Mexico. Duties, taxes, and customs fees are the customer\u2019s responsibility. Delivery times vary by country (typically 7\u201321 business days). Contact info@hondapowertools.com for quotes.”
\nOrder Tracking & Changes
\n\u2022\tTrack orders via the link in your shipping confirmation email.
\n\u2022\tTo change\/cancel an order, contact us within 1 hour of placement at

\n\t<\/i>\t+000 000 000<\/span>\n\t<\/a>\n<\/div>. Changes after processing may delay shipping.
\n Damaged\/Lost Shipments
\n\u2022\tInspect packages immediately upon delivery. Report damage\/loss to the carrier and contact us within 48 hours at [support email\/phone].
\n\u2022\tWe will replace items or refund per our Return Policy.
\n Holidays & Delays
\nProcessing\/shipping delays may occur during:
\n\u2022\tPeak seasons (e.g., Black Friday, holidays)
\n\u2022\tInclement weather or carrier disruptions
\nContact Us
\nFor shipping questions:
\n\u2022\tEmail: [support@hondapowertools.com]\nPhone: [5086560448]\n\u2022\tHours: [e.g., Mon\u2013Fri, 9 AM\u20135 PM ET]\n RETURN POLICY
\nCompliant with Google\u2019s return policy requirements
\n1. Return Eligibility
\n\u2022\tTimeframe: 30 days from delivery date.
\n\u2022\tCondition: Unused, in original packaging with tags\/manuals.
\n\u2022\tProof: Order number or receipt required.
\n\u2022\tExclusions:
\no\tFinal sale items (e.g., clearance, custom orders)
\no\tUsed\/damaged products
\no\tHazardous materials (fuel, oil)
\n Return Process
\nRequest: Contact support@hondapowertools.com or call [508-656-0448] for a Return Authorization (RA) number.
\n1.\tShip Back: Securely package items with RA number visible. Return to:
\nCustomer Responsibility:
\no\tReturn shipping costs (unless item was defective\/damaged).
\no\tInsurance for high-value items (>$100).<\/p>\n

Refunds
\n\u2022\tProcessing Time: 3\u20135 business days after receiving return.
\n\u2022\tMethod: Original payment type (credit card, PayPal, etc.).
\n\u2022\tDeductions: Restocking fee (if applicable) and original shipping costs.
\n\u2022\tLate\/Missing Refunds? Contact your payment provider first, then us.
\n Exchanges & Warranty Claims
\n\u2022\tExchanges: Subject to identical item availability. Contact support.
\n\u2022\tWarranties: Covered under Honda\u2019s Manufacturer Warranty. Process claims via authorized dealers.
\nDAMAGED\/DEFECTIVE ITEMS
\n\u2022\tReport Within 48 Hours: Email photos + tracking# to support@hondapowertools.com.
\n\u2022\tDo Not Return: We\u2019ll ship replacements after verification.
\nIV. CONTACT & SUPPORT
\n\u2022\tEmail: info@hondapowertools.com
\nPhone: [5086560448]\n\u2022\tHours: Mon\u2013Fri, 8:00 AM \u2013 6:00 PM ET<\/p>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t

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